Return And Exchange Policy

At White House Shoes, we want you to be completely satisfied with your purchase. If you receive a product that does not meet your expectations or there is an issue with your order, you may request an exchange or claim subject to the conditions below.

Exchanges & Claims

  • Products can be exchanged within 15 days of purchase/delivery.
  • The product must be unused, unworn, and in its original condition.
  • The original packaging, tags, and accessories must be intact.
  • Customers must provide their original order details or receipt for an exchange or claim.
  • Products that have been worn, washed, damaged, altered, or used are not eligible for exchange.
  • Items purchased during a sale or special promotional offer are not eligible for exchange, return, or claim unless the product is received damaged or defective.
  • Exchange requests are subject to product availability.
  • If the requested replacement product is unavailable, we may offer an alternative product or another suitable solution.

Damaged or Defective Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact White House Shoes as soon as possible after receiving your order.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product, if required

Our team will review your claim and guide you through the exchange process.

Refunds

White House Shoes generally follows a No Refund Policy for completed purchases.

However, in exceptional circumstances, a refund may be considered depending on the nature of the issue and the original payment method.

If a refund is approved:

  • The refund will be processed using the applicable payment method.
  • Only the eligible product amount will be refunded.
  • Original shipping or delivery charges may be non-refundable.
  • Refund processing time may vary depending on the payment provider or bank.

Cash on Delivery (COD)

Orders placed through Cash on Delivery (COD) are generally not eligible for refunds.

If there is a genuine issue with the product, customers should contact us and our team will review the case according to our Return & Exchange Policy.

Online Order Cancellations

You may request to cancel your order before it has been processed or shipped.

Once your order has been shipped, it cannot normally be cancelled. After shipment, the applicable Return & Exchange Policy will apply.

To request a cancellation, please contact us as soon as possible with your order number.

Order Cancellation by White House Shoes

White House Shoes reserves the right to cancel an order in certain circumstances, including:

  • Product being out of stock
  • Incorrect product pricing or listing information
  • Incorrect or incomplete customer information
  • Payment-related issues
  • Suspected fraudulent or unauthorized transactions
  • Unforeseen circumstances affecting order fulfillment

If we cancel an order for which payment has already been received, an applicable refund will be processed according to the payment method and circumstances.

Exchange Process

To request an exchange, please contact us with your order number and details of the product you wish to exchange.

Our team will review your request and provide instructions for returning or exchanging the product.

Please do not send any product back without contacting us first.

Contact Us

For questions regarding returns, exchanges, claims, or order cancellations, please contact:

White House Shoes
📞 03125392380
💬 WhatsApp: 03125392380
✉️ whitehousensr@gmail.com
📍 White House Shoes, Nowshera Cantt, Pakistan